IT Quality Assurance Supervisor in Winston-Salem, NC at National General Insurance

Date Posted: 10/31/2018

Job Snapshot

Job Description

Primary Purpose:

Responsible for the supervision and leadership of a team of business systems analysts. Is a “working” position which is also expected to be able to perform as a NPS BSA as needed. Responsible for direction of all activities related to the quality and timely delivery of system initiatives including business planning and analysis, specification development, usability testing, the development, implementation and use of test strategies and methodology, and management of large-scale testing projects. Work with business partners to support the delivery of project priorities and resolve issues and problems.

 

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Responsible for administration of a team, which includes supervision, performance evaluation and salary recommendations
  • Direct team activities to successfully meet business objectives for quality and timely delivery
  • Build a cohesive team through team building, employee development and conflict resolution
  • Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
  • Provide direction and guidance to staff  regarding personnel issues, project direction, control and success
  • Review test plans and scenarios for staff members and provides guidance
  • Manage staff workload by working to understand project requirements, estimating and communicating project schedules, forecasting needed resources and usage, prioritizing, delegating and tracking tasks, supervising work and providing guidance as required to ensure quality changes are released to production
  • Determine project/task assignment for area of responsibility
  • Responsible for project prioritization which includes continuous communication and analysis of project progress
  • Collaborate with Testing Partners, Project Management, Requirements Team, and Application Development to foster a team based approach to high quality solutions and drives appropriate changes to ensure high quality deliverables
  • Direct development, implementation and use of test strategies, methodology and processes
  • Responsible for staying abreast of business and technological advances, changes and trends; make recommendations with respect to testing practices and tools
  • Responsible for team members timely reporting, response and resolution of critical issues supporting release management
  • Perform other duties as requested

 

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • Previous experience as NPS Business Systems Analyst III, IV, or V or equivalent supervisory experience
  • Effective leadership and supervision of team/staff; seeks continuous growth and development
  • Thorough knowledge of multiple states and various product lines including rating, operations, and overall process workflow
  • Thorough knowledge of testing practices, methodologies, and automation and has the ability to transfer knowledge to staff
  • Strong project management skills with the ability to manage multiple projects concurrently and deliver to established time frames
  • High degree of initiative, mature judgment and discretion, is able to work in fast-paced environment
  • Ability to build strong working relationships with business systems analyst team and business partners   Excellent interpersonal and communication skills
  • Excellent analytical skills and creative thinking to solve problems
  • Thorough understanding of the NGIC brand and ability to exhibit the behaviors associated with it
  • Must perform well in high-energy, dynamic and team-oriented environments
  • Ability to meet assigned objectives through personal planning, organization and goal setting
  • General understanding of the insurance industry and organizational relationships of the company
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

 

Desired Skills:

  • Proficiency in supervising and leading teams
  • Keep abreast of industry standards and practices in areas such as business processes, testing methodology, tools and approaches
  • Broad knowledge of system concepts and practices

Job Requirements

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About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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